Sr Contact Center Tech Spec. Feladatkör: First Data is a leading provider of payment solutions ...

Sr Contact Center Tech Spec. Feladatkör: First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR® PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck® Electronic Check Acceptance Services, MoneyNetwork® Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR® CertiflashSM Solutions, and more.First Data. Beyond the Transaction. Provides escalation level technical support. Responds to inquiries that are highly complex in nature and require a considerable amount of deviation from established procedures to diagnose. Typically supports application, IT hardware and software products. Handles problem recognition, research, isolation, and resolution steps. Requires ownership of issue resolution and coordination with external resources to include but not limited to product development as well as external software and hardware partners. An expert level knowledge of the organization, products, and/or services is expected. May be required to provide on call after hours escalation support. Provides technical assistance for the most complex hardware/ software system issues. High Level of Autonomy* To provide phone support for internal and external clients * Answer inbound calls as well as assist customers who have specific inquiries * To manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance* Other tasks required by daily business* Security rules complianceEducation: SecondaryBasic computer knowledge/technological skillsWork Experience: 1+ years in a Call CenterAnalytical SkillsFlexibilityOrganization SkillsGood Communication SkillsPro Client OrientedFocus on customer satisfactionSlovak AND Hungarian languagee - both fluent in speaking and writingEnglish language - intermediatehttp://www.firstdata.com/jobsinslovakia/benefits.html First Data's International division is a leading provider of payment solutions for financial institutions and merchants worldwide. With nearly 7 Billion transactions annually and 90 Million credit/debit cards on file outside the U.S. First Data powers the payments value chain across the globe. We are proud of our extensive customer relationships supporting clients in over 80 countries with operations out of 35 regional offices.We help businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring,, Point of Sale Terminals and deployment services, Gift Card and Loyalty Solutions, eCommerce, Information and Analytics solutions, Card Production and Mailing, Mobile solutions and more.. Megjegyzések: http://firstdata.contacthr.com/29398722. Fizetés: Competitive. Munkaidő: full-time. Munkavégzés helye: Bratislava. Érdeklődni: First Data Slovakia, Mgr. Ditteova Lenka, Slovakia, 850 00 Bratislava 5, Rontgenova 1. Tel: 02/68285928. További infó: http://www.workania.hu/allas/first-data-slovakia/O1512174?statistics=43181_116&utm_medium=affiliate&utm_source=magyarbazar_1015&utm_campaign=offer&form=3409975723